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Privacy Policy

Last updated: 18/08/2026

At Moral Service ("we", "us", or "our"), we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Business or home address
  • Details about your service needs (e.g. plumbing or electrical issues)
  • Any other info you voluntarily provide (e.g. photos, site notes)

We collect this information directly from you when you:

  • Contact us via our website, phone, email, or social media
  • Fill out a contact form or service request
  • Interact with us during quotes, bookings, or service delivery

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries or booking requests
  • Provide plumbing and electrical services
  • Follow up on completed jobs or quotes
  • Improve our client experience
  • Send updates or reminders (if you've opted in)

We will not use your information for purposes you wouldn't reasonably expect.

3. Disclosure of Personal Information

We do not sell your personal information.

We may share your information with:

  • Our internal team (the licensed plumber and electrician)
  • Trusted contractors or suppliers when required to complete a job
  • Technology providers (e.g. job booking systems like ServiceM8)
  • Regulatory or legal authorities if required by law

All third-party providers we use are required to comply with strict confidentiality and data handling standards.

4. Storage & Security

We store your information securely through trusted software platforms and cloud-based systems with password protection, encryption, and limited access. Job and client records are managed in ServiceM8, an Australian job-management platform.

Our website is hosted with Cloudflare, whose global infrastructure processes standard web traffic data (such as IP addresses) on servers that may be located overseas, including in the United States.

We take reasonable steps to:

  • Prevent unauthorised access, misuse, or loss of your information
  • Keep your data accurate and up to date
  • Destroy or de-identify information no longer needed

5. Cookies & Website Analytics

Our website uses cookies and Google Analytics (GA4) to improve user experience and understand how visitors use our site.

The information collected may include:

  • Browser type and device
  • Pages visited and time on site
  • IP address and approximate location

Google processes analytics data on servers located overseas, including in the United States. Cookies do not identify you personally. You can disable them via your browser settings, or opt out of Google Analytics using Google's opt-out browser add-on.

Our website embeds Google Maps to show our service area, and Instagram posts to show our recent work. When these load, Google and Instagram (Meta) receive standard technical data from your browser, such as your IP address, and may process it on servers located overseas, including in the United States.

6. Access & Corrections

You can request to access or correct your personal information at any time by contacting us.

We will respond within a reasonable timeframe and take necessary steps to update or provide access unless an exemption applies.

7. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us immediately.

We will investigate the matter and respond promptly. If you're not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

If you have any questions or concerns about our privacy policy or your personal data, you can contact us at:

Moral Service

9. Moral Support Applications

Moral Support is our free repair series for people doing it tough. Applying through the Moral Support page means sharing more than a normal enquiry, including health, money and family details you choose to tell us. Those applications are covered by the separate Moral Support Privacy Statement, which explains what we collect, who sees it, how long we keep it and how the series is filmed. This policy covers the rest of the website.

10. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in law, technology, or our business practices. The updated version will be posted on our website with a revised "Last Updated" date.